Find answers to your questions below!
Ordering & Purchasing
Returns & Exchanges
Ordering & Purchasing Questions
How do I place my order?
Ordering online is the preferred method of ordering for a few reasons. First, your order will be accurate based on your selections. Second, it eliminates the risk of human error in customization and shipping. Finally, ordering online is easy and safe.
To order online, simply add the items you wish to purchase to your shopping cart. When you are ready to checkout, click Checkout. Then, follow the instructions on the page through to payment.
Is my credit card & transaction information secure?
We take security very seriously. Our payment portal encrypts all credit card and personal information using up-to-date Secure Sockets Layer (SSL) server technology. All information you provide during the shopping process is encrypted this way for your protection and kept completely confidential.
What methods of payment do you accept?
We accept three major credit cards: Visa, MasterCard and Discover. We do not accept American Express or personal checks at this time.
Note: In order to protect the Cardholder and Merchant, we compare the address information given with the address to which your credit card statement is mailed. If any part of this address is incorrect, the transaction will be rejected.
When I try to order something, why won't my credit card work?
The most common reasons for a failed order are incorrect credit card information (credit card number, expiration date or CVN number) and an incorrect billing address. If the order fails to process, make sure the billing address you provide matches the address your credit card statements are mailed to.
Do you offer a military discount?
All of our prices include military discounts, since these products are exclusively sold to US Army Military Police personnel.
When will my order be shipped?
Our order processing time at our warehouse is 1-2 business days for Display products, and 2-3 business days for custom Award products.
Estimated delivery time after the order has been picked up by the shipping carrier is based by the type of shipping you selected, and by that carrier’s processing time.
We will make sure your order is shipped to you as quickly as possible. You will receive an email once your order has shipped with a tracking number so that you can stay updated on when your order will arrive.
Which shipping carriers do you use?
We use Purolator and FedEx as our primary carriers within the United States (CONUS), DHL for Alaska and Hawaii, and the United States Postal Service (USPS) for Military APO/FPO addresses.
Do you ship to P.O. Boxes?
Yes. To make sure that orders being sent to PO boxes and rural route addresses get to their destination, please include a physical street address or highway number with your order.
What are my shipping options?
SNAIL MAIL (10 – 12 business days) CONUS
RUSH ORDER (6 – 7 business days – no PO boxes) CONUS
IN A PANIC (2 – 3 business days – no PO boxes) CONUS
ALASKA & HAWAII (3 – 4 business days, no PO boxes)
APO/AE (approx. 3 weeks)
Note: Business days means Monday to Friday (Saturdays, Sundays and holidays do not count). Shipping timelines begin the day after pickup.
How do I calculate my shipping cost and delivery time?
Please use the Shipping Estimator tool in your Shopping Cart to calculate the costs and delivery times for each shipping option.
Can I order a product and ask you to ship it to someone else?
Yes. Enter the address where you want your product delivered in the “Ship to” portion of the Checkout process.
How will I know that my order is shipped?
You will receive an e-mail notification when your order ships. This email will contain your shipment tracking number and approximate time of delivery.
Returns & Exchanges Questions
Can I return a product?
Yes, we have a no hassle return policy. If you’re not satisfied with your order, contact us ASAP using the contact form to let us know you’re seeking a refund. Then, simply return the item(s) within 7 days in its original condition and we will refund the purchase price, less shipping and handling.
Please contact us using the contact form before mailing a return!
Send all returns via the US Postal Service to:
Jastro Enterprise Ltd.
1562 Lonsdale Ave.,
PO Box 54017
North Vancouver, BC
What if I received a damaged item?
If your item appears to be damaged, please contact us ASAP using the contact form. Explain in detail what is wrong with the item and remember to include your order number. We will happily replace the item at no additional cost to you.
Note: We ask that you do not ship defective merchandise back to us, as we are unable to reimburse you for the costs of return shipping. Instead, please hold on to any defective merchandise for 10 business days while your replacement item is being shipped to you. In some cases, we may ask the shipping carrier to collect the defective item at our expense.
Am I charged shipping for returns or exchanges?
If you are returning an item for a refund, you will be refunded for the price of the item only. Original shipping charges and return shipping charges will not be refunded.
If you are returning an item for an exchange, you will not be billed additional shipping charges for the shipment of the exchanged item.